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Privacy Policy

Last Updated:Mar 21, 2019

Who We Are

Suggested text:Ecoupons (“we”) operates the Ecoupons app and provides related products and services (collectively, the “Services”). This Privacy Policy (“this Policy”) explains how we collect, use, maintain, and disclose information from users (“you”). This Policy applies to this app and all products and services we provide.

By accepting and using the Service, you agree to this Policy; if you do not agree, please do not use our Service. We may update this Policy at any time; if you continue to use the Service after the update, you are deemed to have accepted the changes. We recommend that you check this page regularly to stay informed of any updates.

What Personal Information We Collect

Suggested text:Personal information refers to data relating to an identified or identifiable individual, including but not limited to name, gender, age, phone number, email address, location, purchase and payment information, IP address, etc.

We do not collect or process data relating to race or ethnicity, political opinions, religious or philosophical beliefs, trade-union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, or other sensitive personal information as defined by the General Data Protection Regulation (GDPR).

Non-Personal Information We Collect

Suggested text:When you interact with the App, we may collect non-personal information including language preference, device type and settings, software used, operating system, Internet service provider, and technical information about how you connect to the App. We may also use device identifiers and technologies related to the device/app/usage for purposes such as fraud prevention.

How We Collect Your Information

Suggested text:We collect information when you provide it to us through our services—such as registering or creating an account, opting in to SMS promotions, completing surveys, searching within the service, contacting us by email/phone/other means, purchasing a subscription/license/product, or handing us a business card.

We may also obtain your information from third parties, including offline channels (telephone, direct mail, etc.), customers/suppliers/business or public sources, third-party affiliate networks, referrers, and social networking sites or services. If you use a third-party connection or login to access the service, create a membership or profile in any part, or access or forward our content, we may receive from that third party your username, email address, or other relevant and available information about you.

Why We Process Your Personal Information (Processing Purposes)

Suggested text:We process your personal information to operate, provide, and improve our services, primarily for:

  • Services Provided:Process and fulfill orders, deliver products and services, and communicate with you regarding orders, products, services, and promotional matters.
  • Personalized User Experience:Understand how user groups utilize the services and resources provided by the app based on aggregated information.
  • Service Enhancement:To respond to customer service and support needs, improve products and services based on feedback, provide features, analyze performance, fix issues, and enhance usability and effectiveness.
  • Process Payment:Personal information provided at the time of order placement is used solely to fulfill the order and is not shared with external parties unless necessary to deliver the service.
  • Promotions/Events/Surveys:With your consent, send you information on topics that may interest you.
  • Operations Email:Send order-related information and updates, and respond to inquiries and requests; if you subscribe to our mailing list, you may receive company news, updates, and related product or service information (you can unsubscribe at any time).
  • Comply with legal obligations:Collect and process personal information when required by law.
  • Communicating with you:Communicate with you about the service via phone, email, online chat, and other channels.
  • Ads:Subject to applicable laws, we use your personal information to serve you interest-based ads, events and other information related to our services (you can opt out or adjust device settings at any time).
  • Anti-Fraud & Credit Risk:Process personal information to prevent and detect fraud and abuse, protect user safety, and may use scoring methods to assess and manage credit risk.
  • Other purposes with consent:For specific purposes requiring your separate consent, we will seek your consent after notification; you may withdraw it at any time.

Who We Share Your Data With

Suggested text:We will not sell, rent, or otherwise disclose your personal information to third parties for their marketing or advertising purposes without your consent. We will keep any such disclosure to the minimum necessary to achieve the specific purpose.

  • Business Partner:Sharing necessary personal information for the purpose of providing services to you.
  • Umeng Analytics:Used to analyze user interactions, traffic, and trends; we strive to avoid sharing personally identifiable information with Umeng.
  • Third-party login (Google / Facebook):We only report whether the login was successful; we do not provide your personal information to such third parties.
  • Help Scout:When you seek help via the in-app "Contact Us", your email and name may be shared with Help Scout for replies.
  • Legal and Regulatory Authorities:As required or for the purpose of reporting actual or suspected violations of applicable laws and regulations.
  • External Professional Consultant:Accountants, auditors, or lawyers, etc., subject to confidentiality obligations.
  • Rights Protection and Public Safety:Any relevant party, law-enforcement body, or court in connection with the establishment, exercise, or defence of legal rights; and any relevant party necessary for the prevention, investigation, detection, or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against threats to public security.

Except as described above, if we need to share your personal information with any third party, we will notify you in advance and give you the option to opt out of such sharing.

International Transfer:We may transfer your personal information to other countries or regions. If the transfer is from the European Economic Area (EEA) to a jurisdiction that is not deemed to provide adequate protection, we will ensure that such transfer complies with this Policy and is carried out in accordance with applicable data protection laws (such as the GDPR).

How long we retain your information

Suggested text:To enable your continued use of the services and to fulfill the purposes stated in this Policy, we will retain your personal information for the necessary period; we may also retain it to comply with legal obligations, resolve disputes, and enforce our policies. Unless otherwise required by law, we will keep such information in a form that identifies you only for as long as is necessary to achieve the above purposes, and we will take reasonable steps to ensure that processing is limited to the shortest time required to complete those purposes.

How We Protect Your Information

Suggested text:We have implemented appropriate technical and organizational security measures to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to information. When necessary, we may use SSL encryption, transmit certain information in a non-human-readable format, process credit-card data in compliance with the PCI-DSS standard, and safeguard information through physical, electronic, and procedural means. For security purposes, we may require identity verification before disclosing information.

However, the Internet is an open system, and information transmitted over it is not completely secure; we cannot guarantee that security incidents will never occur, nor do we accept responsibility for any third-party actions. We will make reasonable efforts to protect your information.

Data Breach Response:In the event of a personal data breach, we will assess the risk and severity to individuals’ rights and freedoms; if a risk is likely, we will report it to the relevant authorities as required by applicable law; if the risk is low, no report is necessary.

Data Accuracy and Minimization

Suggested text:We will take reasonable steps to ensure that the information processed is accurate and, when necessary, kept up to date; any information you inform us is inaccurate (in light of the processing purpose) will be corrected or deleted. At the same time, we ensure that information is processed only to the extent necessary to achieve the purposes described in this Policy or to provide the services/access.

Your Choices and Rights

Suggested text:You may choose not to provide certain information, but this may affect the availability of some features. You can adjust communication preferences, unsubscribe from marketing emails, and modify notification and ad settings in the app or on your device. Most devices offer these controls in the “Settings” menu; if you’re unsure how to change them, contact your carrier or device manufacturer.

If you are an EU resident, you may have the right to object to or restrict processing, access, rectify, erase your personal data, data portability, withdraw consent, and lodge a complaint with a supervisory authority. Before fulfilling these rights, we may need to verify your identity.

Use by minors

Suggested text:Ecoupons Europe does not provide services to minors under 16 years of age in the EU region. If you are under 16, you may only use Ecoupons services with the involvement of a parent or guardian.

Contact

Suggested text:If you have any questions about this Privacy Policy, the practices of this site, or your interactions with this site, please contact us via service@mobikok.com Contact us.

Policy Update

Suggested text:We reserve the right to update this Policy at any time. We recommend that you review it periodically to stay informed of any changes. Continued use of the Services after an update constitutes your acceptance of the revised Policy.